Our Privacy Policy was Last Update - 07/02/2025

Introduction

Welcome to Instinct Properties, here we strive to make your experience the best it can possibly be, and data privacy is a massive part of that. This privacy policy will give you a clear understanding of how we collect your data, how we use it, if we share it. We will also provide you with a clear method to request access and properly manage the data we have collected, as well as provide you with clear outline on ho we protect your data to the highest standard.

We are Instinct Properties Limited, Registered in England & Wales.
Registered Office Address: 1 Two Ball Lonnen, Fenham, Newcastle Upon Tyne, England, NE4 9RN
Company No: 15835415

What information do we collect?

When registering, or enquiring about a product we provide, we will collect some personal data about you from different sources on the site.

Most, if not all of the information will be provided directly from you. We do collect some personal data form external sources, RightMove for example provides contact details for enquiries on properties via their website for us to contact.

When registering or using a service on our site we may collect some of the following personal data:

• Your name
• Contact Number
• Email Address
• Postal Address
• Proof of Funds
• Chat Records using our live chat system

If some of this data is not provided, this may lead aspects of the site not working correctly or restriction of access to services available.

Dependant on your specific circumstance, we may be required to collect other data, this may be required to complete a service specific for your needs.

How will we use your information and why?

How we use your information depends on how you use our site.

If you are a direct user of the site and its services

We allow you to create an account to enable the ability to interact with properties and keep account of interactions between property owners, and prospective buyers.

We use our internal tracking system to monitor offers made, viewing requests, and messaging between users. We use this to better understand how you interact with the site and each other to improve the site to meet your needs.

If you are enquiring about our site & services

When you enquire about one of our services we keep a record of the requests, and make note of the discussions we have had in order to ensure we are providing the best possible experience with Instinct Properties. We use your address data in order to arrange meetings with yourself and keep track of interactions with users of the site.

Some services on the site will provide information to third parties who provide the service in question, and we act as a referral agent for their companies.

Third Parties we provide personal data to

To view the third parties we provide data to and why, please view this page on a larger device, if you are on mobile you can rotate your display to view.

How long will we keep your information?

We only retain your personal data for as long as we need in order to comply with our obligations under The Property Ombudsman Code of Practice and rules set by HMRC.

• 18 Months for any personal data not related to any other category listed below.
• Five Years for any and all data relating to obligations under Anti-Money Laundering regulations.
• Six Years for any and all data related to property transactions (E.g. an offer)
• Seven years for any and all data related to any financial transactions with Instinct Properties.

Your rights

Access to your information

You have every right to access the information we have collected about you. If you would like a copy of some, or all of your information.

You have the right to the following actions in regards to your personal data:

• Right to access

You have the right to access all personal information we have collected about you during you interactions with our website.

• Right to object to marketing

You have the right to retract the consent you have provided in the past for any and all marketing of our services. If you have an account, you can manage those consents here

• Right to the erasure of any and all personal data

Under specific circumstances, you may have the right to request that all personal data we have collected is deleted.

To exercise any of these rights listed, get in touch at Hello@instinctproperies.co.uk.

Complaints

Here at Instinct we are committed to ensuring that are able to reach a fair resolution no matter the complaint / concern about the privacy of your personal data. We do so by ensuring we comply by the Codes of Practice of The Property Ombudsman

If you decide you want to make a complaint in relation to the way we have handled your personal data during the time you have used our site, please first contact us directly and our Data Protection Officer will attempt to resolve your complaint. However, if you believe we have been unable to resolve your complaint, you have the right to send your complaint details to your local data protection authority via the Information Commissioners Office.

How to contact us

Do not hesitate to contact us if you have any questions about our policy, or the information we hold on you:

Write to us at:

1 Two Ball Lonnen,
Fenham,
Newcastle Upon Tyne,
England,
NE4 9RN

Email us:

Hello@InstinctProperties.co.uk